Encroachment Permit Processing System
Tier 2 — ImportantPublic-facing intake and workflow for encroachment permits: utility installations, driveway connections, special events. Routes applications through district review queues and collects fees through the state payment gateway.
- Business Owner
- P. Ashford — Director of Right of Way & Permits
- Right of Way & Permits
- Technical Owner
- D. Pruitt — Maintenance Systems Administrator
- Hosting
- Cloud (SaaS)
- Vendor multi-tenant SaaS; payment processing via state gateway
- Platform / Vendor
- Commercial SaaS permitting
- Data Classification
- Internal
- User Base
- ~7,800 external applicants/yr; 90 district reviewers
Business Impact Assessment
Scored 1 (negligible) to 5 (severe) across the six impact categories from the Phase I BIA scope.
Utility accommodation agreements set response-time obligations.
Statutory review clocks on utility permits; outages back up applicants statewide.
Multi-tenant SaaS with periodic vendor maintenance overruns; payment gateway dependency.
Recovery Objectives
Proposed via BIA- Minimum availability
- 99%
- Service window
- Business hours
Workaround Feasibility
Paper/e-mail intake with deferred entry is documented district practice for short outages.
Dependencies
Systems, vendors, data feeds, infrastructure, and personnel this application depends on. Single points of failure are flagged.
| Dependency | Type | SPOF | Notes |
|---|---|---|---|
| State payment gateway | Vendor | — | Fee collection |
| OneMap Enterprise GIS | System | — | Location validation |
| Permitting SaaS vendor | Vendor | — | — |
Tier Assignment Traceability
Public-facing score of 4 with a fully feasible manual workaround (R3): Tier 2.