Public Website & Content Management System
Tier 2 — ImportantThe agency public website: news and emergency notices, letting advertisements, public comment portals, and embedded 511 road-conditions content. Legal notice publication channel for certain program actions.
- Business Owner
- N. Fontaine — Director of Communications
- Communications Office
- Technical Owner
- J. Park — Web Services Lead
- Hosting
- Cloud (SaaS)
- SaaS CMS behind CDN; static failover page maintained
- Platform / Vendor
- Commercial SaaS CMS + CDN
- Data Classification
- Public
- User Base
- ~600k monthly visitors; surges 10× during weather events
Business Impact Assessment
Scored 1 (negligible) to 5 (severe) across the six impact categories from the Phase I BIA scope.
Primary public information channel; during weather events an outage amplifies 511 call volume beyond IVR capacity.
CMS vendor reliable; DNS registrar consolidation is a flagged gap.
Recovery Objectives
Proposed via BIA- Minimum availability
- 99.5%
- Service window
- 24×7 (unattended)
Workaround Feasibility
Static failover page plus social channels carry emergency messaging; lettings and notices have no alternate channel.
Dependencies
Systems, vendors, data feeds, infrastructure, and personnel this application depends on. Single points of failure are flagged.
| Dependency | Type | SPOF | Notes |
|---|---|---|---|
| DNS registrar (single account) | Infrastructure | SPOF | No secondary DNS; account recovery untested |
| CDN provider | Vendor | — | — |
| CMS SaaS vendor | Vendor | — | — |
| 511 Traveler Information & ATMS | Data Feed | — | Road conditions embed |
Tier Assignment Traceability
Public-facing score of 5 but with alternate channels and static failover (R3): Tier 2, with R6 emergency elevation (MTD drops to 4 hours during declared events).